Grievance officer

How to escalate a complaint and who is responsible for resolving it.

Write to the Grievance Officer, Black Diamond Realty, A1/21 SSB Sarani, Bidhannagar, Durgapur 713212, or email info@blackdiamondrealty.in with “Grievance” in the subject line.

What happens next

  1. We acknowledge within 48 hours.
  2. We investigate.
  3. We give you a written outcome within fifteen working days.